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Infrastructure and Sub-processors

August 2022

Scope

This documentation describes the infrastructure environment, and sub-processors we use in connection with the provision of our Services (collectively, for the purposes of this document only, the “Covered Services”). Capitalized terms used in this documentation are defined in CHEQ’s Data Processing Agreement & Terms of Service.

All the Covered Services are fully or partly hosted on third- party infrastructures, which operate as CHEQ’s sub-processors. Many of the Covered Services run across multiple infrastructures as identified in the Infrastructure and Sub-processors Table below. Some of our Services are interconnected in order to provide more features to Customers within a single service. This can happen in a few different ways. For instance:

· Some Services run primarily on one infrastructure, but have some features that run partly or entirely on different infrastructures. For example, for many Customers, all application features run on the CHEQ’s AWS infrastructure, but sales efforts & operations also use Outreach that would run on the Outreach infrastructure.
· Some Services may inherently copy data from one infrastructure onto another infrastructure for processing to function. For example, this happens when customer data is copied into the Tableau or Salesforce-specific infrastructure, for analytics and reporting.

Sub-processor Notifications

CHEQ Customers can stay informed of any changes to sub-processors for those Covered Services for which Customer has a then-current active subscription by periodically reviewing this page.

Sub-processors Storing Customer Data

CHEQ’s third-party customer support providers only have access to customer data to the extent a user grants such access for the applicable Covered Service.

Infrastructure and Sub-processor Table

Sub-processors
Purpose of Processing
Additional Details
Sub-processors

AWS

Purpose of Processing

Data, Analysis, Application, Hosting, cloud infrastructure

Additional Details
Sub-processors

Microsoft Azure

Purpose of Processing

Data, Analysis, Application, Hosting, cloud infrastructure

Additional Details
Sub-processors

Salesforce

Purpose of Processing

Business Intelligence

Additional Details
Sub-processors

Intercom

Purpose of Processing

Customer Support

Additional Details
Sub-processors

Snowflake

Purpose of Processing

Data Warehousing

Additional Details
Sub-processors

Churnzero

Purpose of Processing

Sales, data mapping
and research

Additional Details
Sub-processors

Gong

Purpose of Processing

Sales, data mapping
and research

Additional Details
Sub-processors

Zendesk

Purpose of Processing

Customer Support

Additional Details
Sub-processors

Exponea

Purpose of Processing

Email marketing, email addresses, users, Stripe ID, Google accounts

Additional Details
Sub-processors

Sendgrid

Purpose of Processing

Email marketing, email addresses, users, Stripe ID, Google accounts

Additional Details
Sub-processors

Tapfiliate

Purpose of Processing

Affiliates management

Additional Details
Sub-processors

Tableau

Purpose of Processing

Data Warehousing

Additional Details