Infrastructure and Sub-processors
July 2023
Scope
This documentation describes the infrastructure environment, and sub-processors we use in connection with the provision of our Services (collectively, for the purposes of this document only, the “Covered Services”). Capitalized terms used in this documentation are defined in CHEQ’s Data Processing Agreement & Terms of Service.
All the Covered Services are fully or partly hosted on third- party infrastructures, which operate as CHEQ’s sub-processors. Many of the Covered Services run across multiple infrastructures as identified in the Infrastructure and Sub-processors Table below. Some of our Services are interconnected in order to provide more features to Customers within a single service. This can happen in a few different ways. For instance:
· Some Services run primarily on one infrastructure, but have some features that run partly or entirely on different infrastructures. For example, for many Customers, all application features run on the CHEQ’s AWS infrastructure, but sales efforts & operations also use Outreach that would run on the Outreach infrastructure.
· Some Services may inherently copy data from one infrastructure onto another infrastructure for processing to function. For example, this happens when customer data is copied into the Tableau or Salesforce-specific infrastructure, for analytics and reporting.
Sub-processor Notifications
CHEQ Customers can stay informed of any changes to sub-processors for those Covered Services for which Customer has a then-current active subscription by periodically reviewing this page.
Sub-processors Storing Customer Data
CHEQ’s third-party customer support providers only have access to customer data to the extent a user grants such access for the applicable Covered Service.
Infrastructure and Sub-processor Table
|
Sub-processors
|
Purpose of Processing
|
When CHEQ is a Processor or Controller
|
Additional Details
|
CHEQ Services
|
|||||
|---|---|---|---|---|---|---|---|---|---|
| Sub-processors | AWS |
Purpose of Processing | Data, Analysis, Application, Hosting, cloud infrastructure |
When CHEQ is a Processor or Controller | Processor |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping |
|
| Sub-processors | Microsoft Azure |
Purpose of Processing | Data, Analysis, Application, Hosting, cloud infrastructure |
When CHEQ is a Processor or Controller | Processor |
Additional Details | CHEQ Services | Clickcease |
|
| Sub-processors | Salesforce |
Purpose of Processing | Business Intelligence |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Intercom |
Purpose of Processing | Customer Support |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Snowflake |
Purpose of Processing | Data Warehousing |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Churnzero |
Purpose of Processing | Sales, data mapping and research |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Gong |
Purpose of Processing | Sales, data mapping and research |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Zendesk |
Purpose of Processing | Customer Support |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Exponea |
Purpose of Processing | Email marketing, email addresses, users, Stripe ID, Google accounts |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Sendgrid |
Purpose of Processing | Email marketing, email addresses, users, Stripe ID, Google accounts |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Tapfiliate |
Purpose of Processing | Affiliates management |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Tableau |
Purpose of Processing | Data Warehousing |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |
|
| Sub-processors | Hubspot |
Purpose of Processing | Customer Validation |
When CHEQ is a Processor or Controller | Controller |
Additional Details | CHEQ Services | Paradome/Essentials/Ensighten/Botzaping/Clickcease |